OPEN INNOVATION CHALLENGE
Dare To Design. Create With Heart.
OPEN INNOVATION CHALLENGE
Dare To Design. Create With Heart.

With proper care, your Bernhard H. Mayer®  jewellery will last for generations. How to wear and care for your jewellery will depend on the precious metals and stones in your designs.

Our Jewellery Repair & Maintenance Services

Care for 18K Gold Jewellery (Yellow, White, Rose)

Good to Know

  • 18 Karat gold is solid gold mixed with other metals for strength.
  • Stronger than pure gold, making it suitable for regular wear.
  • White gold may have a rhodium coating that can wear over time.

How to Wear with Care

  • Remove jewellery before sports or manual work.
  • Avoid stacking pieces that may rub together.
  • Handle gently when putting on or taking off.

How to Clean

If the piece is made of solid gold without gemstones, pearls, or rhodium plating:

  • Gently wipe the surface with a soft cloth to remove dirt and oils.
  • Rinse with clean water.
  • Dry thoroughly using a soft, lint-free cloth.

What to Avoid

  • Harsh household cleaners, alcohol, acetone, and abrasive brushes.
  • Rough handling or heavy impact.
  • Wearing during intense physical activity.

Best Storage Tips

  • Store separately to prevent scratches.
  • Keep away from moisture and heat.
  • Use a fabric-lined jewellery box or pouch.
Care for Gold-Plated Jewellery

Good to Know

  • “Gold plated” means a thin layer of gold over a base metal.
  • The gold layer can fade with time and use.
  • Gentle care helps keep the colour longer.

How to Wear with Care

  • Put jewellery on last, after dressing.
  • Remove before showering, sleeping, or exercise.
  • Avoid contact with hard or rough surfaces.

How to Clean

  • Gently wipe with a soft, dry cloth only.
  • If needed, use a very lightly damp cloth with water only.
  • Dry immediately and fully.

What to Avoid

  • Soap, detergents, and cleaning liquids.
  • Long contact with water, especially pool water and sea water.
  • Rubbing, polishing, or scrubbing.
  • Harsh cleaners, soap, or chemicals, including baking soda.
  • Do not use “special gold cloth” or “special silver cloth”, since our pieces are coated. with a protective layer which is damaged by the chemicals in such cloths.

Best Storage Tips

  • Store in a cool, dry place.
  • Keep pieces separate to prevent scratching.
  • Use a soft pouch or lined jewellery box.
Care for Platinum Jewellery

Good to Know

  • Platinum is a solid, naturally white metal.
  • It does not fade or lose colour.
  • Scratches do not remove metal, they only change the surface finish.

How to Wear with Care

  • Platinum is strong but can still scratch.
  • Avoid wearing during heavy manual work.
  • Handle gently when putting on or removing.

How to Clean

  • Gently wipe with a soft, dry cloth after wearing.
  • If needed, use a slightly damp cloth with water only.
  • Dry immediately and fully.

What to Avoid

  • Harsh chemicals and abrasive cleaners.
  • Rough polishing cloths or compounds.
  • Cleaning tools that can scratch the surface.

Best Storage Tips

  • Store separately to prevent scratching other jewellery.
  • Keep in a soft pouch or lined jewellery box.
  • Avoid contact with harder metals and gemstones.
Care for Rhodium-Plated Jewellery

Good to Know

  • Rhodium is a thin protective coating, not a solid metal.
  • It gives jewellery a bright white, reflective finish.
  • The coating can wear away with time and friction.

How to Wear with Care

  • Put on last, after perfume and lotion.
  • Remove before showering, exercising, or sleeping.
  • Avoid rubbing against hard surfaces.

How to Clean

  • Gently wipe with a soft, dry cloth after wearing.
  • If needed, use a slightly damp cloth with water only.
  • Dry immediately and fully.

What to Avoid

  • Polishing cloths, brushes, or abrasive materials.
  • Soap, detergents, and cleaning liquids.
  • Soaking or long contact with water.

Best Storage Tips

  • Store in a dry place away from moisture.
  • Keep pieces separate to avoid friction.
  • Use a soft pouch or lined jewellery box.
Care for Pearls

Good to Know

  • Pearls are organic and delicate, not hard gemstones.
  • Pearls contain conchiolin, which is damaged by chemicals, heat, dryness, and acidic substances such as sweat, vinegar, and fruit juices.
  • Pearls need gentle care to keep their shine and lustre.

How to Wear with Care

  • Put pearl jewellery on last, after perfume, lotion, and makeup.
  • Remove before sleeping, showering, or exercise.
  • Wipe gently with a soft cloth after wearing.
  • Pearl necklaces or bracelets must be restrung at least once a year
    • Silk or nylon strings absorb sweat and humidity and will either stretch or
      break over time.
    • If there is space between the pearls, it is an indication that the string must
      soon be replaced.
  • Check settings regularly to ensure the pearl is secure.

How to Clean

  • Use a soft, slightly damp, lint-free cloth only.
  • Do not soak pearls in water.
  • Let pearls dry fully before storing.

What to Avoid

  • Hard impacts or dropping the watch.
  • Abrasive cloths or cleaning powders.
  • Ultrasonic cleaners (unless approved by the brand).

Best Storage Tips

  • Store separately to avoid scratching.
  • Keep in a soft pouch or fabric-lined box.
  • Do not store in airtight plastic.
Care for Diamonds

Good to Know

  • Diamonds are the hardest natural gemstone.
  • They resist scratches but can still chip if hit hard.
  • Oils and dirt reduce brilliance, even if the diamond is not damaged.

How to Wear with Care

  • Remove before sports, heavy work, or cleaning.
  • Avoid hitting the diamond against hard surfaces.
  • Check settings regularly to ensure the stone is secure.

How to Clean

  • Gently wipe with a soft, dry cloth after wearing.
  • If needed, use a slightly damp cloth with water only.
  • Dry immediately and thoroughly.

What to Avoid

  • Harsh chemicals and abrasive cleaners.
  • Strong impacts or knocks.
  • Touching the diamond often with fingers (skin oils dulls brilliance).
  • Diamonds set in gold alloys with high karat (18 K and above) will not be damaged by household chemicals.
  • Ultrasonic cleaners can be used with a mixture of ammonia and detergent; While it is best for diamonds to be professionally cleaned, for a quick homemade remedy, a solution of one-part ammonia to six-parts water is effective.

Best Storage Tips

  • Store diamonds separately from other jewellery.
  • Diamonds can scratch other gemstones and metals.
  • Use a lined jewellery box or individual pouch.
Care for Tanzanite

Good to Know

  • Tanzanite is softer and more brittle than sapphire or diamond.
  • It can chip or crack if knocked or dropped.
  • Heat and sudden temperature changes can damage the stone.
  • It is an incredibly rare gemstone.

How to Wear with Care

  • Wear for occasional, special, or light daily use only.
  • Remove before sports, exercise, or manual work.
  • Avoid knocks against hard surfaces.

How to Clean

  • Gently wipe with a soft, slightly damp cloth.
  • Use water only, no soap.
  • Dry immediately with a soft, lint-free cloth.

What to Avoid

  • Soaking in water.
  • Ultrasonic or steam cleaners.
  • Soap, detergents, or chemicals.
  • Sudden temperature changes.

Best Storage Tips

  • Store separately in a soft pouch or lined jewellery box.
  • Keep away from harder gemstones that could scratch it.
  • Avoid heat and direct sunlight during storage.
Care for Gemstones

Good to Know

  • Gemstones vary in hardness and durability.
  • Some stones are sensitive to water, heat, or chemicals.
  • Treatments and coatings may be damaged by improper cleaning.

How to Wear with Care

  • Put on gemstones after perfume, lotion, and makeup.
  • Remove before exercise, cleaning, or manual work.
  • Avoid knocks, impacts, and pressure.

How to Clean

  • Wipe gently with a soft, dry or slightly damp cloth.
  • Use warm water only if the stone is known to be water-safe.
  • Dry immediately with a soft cloth.

What to Avoid

  • Ultrasonic cleaners and steam.
  • Harsh chemicals and detergents.
  • Soaking unless the gemstone is confirmed safe to do so.
  • For example, these gemstones are not considered safe to soak: pearl, opal, emerald, turquoise, lapis lazuli, malachite, coral, amber, moonstone, or tanzanite.
  • Some stones are also damaged by sunlight, including:
    Amethyst: becomes paler.
    Ametrine: may change colour.
    Aquamarine: becomes paler.
    Aventurine: translucent types often lose colour.
    Beryl: brown or orange types may become pale pink.
    Citrine: may change colour.
    Kunzite: becomes pale or loses colour.
    Rose Quartz: becomes paler.
    Smoky Quartz: becomes paler.

Best Storage Tips

  • Store gemstones separately to avoid scratches.
  • Use soft pouches or a lined jewellery box.
  • Keep away from heat, sunlight, and moisture.