Each Swiss Made timepiece from Bernhard H. Mayer® is designed and assembled by our master watchmakers, adhering to the highest standards and a commitment to excellence.
To ensure your timepiece remains as accurate and beautiful as the day you received it, we offer comprehensive care, repair, and maintenance services.
Our Watch Repair & Maintenance Services
Our master watchmakers are available to:
- Restore the shape, polish, or finish of your piece.
- Repair clasps, links, or closures.
- Replace lost or damaged stones (subject to availability).
- Conduct regular inspections to ensure the integrity of your timepiece.
All repairs are carefully evaluated and accompanied by a detailed quotation for your approval before any work is undertaken.
STEP 1
Click here to receive a reference number and directions to the nearest office.
STEP 2
After drop-off, the service centre will review your item and email you with further details.
STEP 3
If out of warranty, you’ll receive a quotation.
STEP 4
We will arrange delivery or pick-up once service is complete (shipping and handling apply).
Keep Your Timepieces Looking & Working Like New
| Services | Detail | Price |
| Strap Replacement | Metal (Stainless Steel) Bracelet Strap | From USD 90 |
| Rubber Strap | From USD 70 | |
| Leather Strap | From USD 70 | |
| Ceramic Strap | From USD 150 | |
| S&H and Import Taxes | After-sales service fees exclude shipping & handling (S&H) and import taxes. | Excluded |
Terms & Conditions
Bernhard H. Mayer® provides warranty protection for your timepiece against manufacturing defects in materials and workmanship for either two (2) years or five (5) years from the date of purchase, depending on your specific timepiece.
The warranty becomes void if the item is serviced or repaired by any person not duly authorised by Bernhard H. Mayer® or its representatives.
- Should a defect covered under this warranty occur, we will repair the item at no cost.
- Bernhard H. Mayer® or its service partners may charge for postage and insurance.
- This warranty covers material and manufacturing faults and is valid only if the warranty certificate is fully and correctly completed by an authorised Bernhard H. Mayer®
TIP:
To ensure that any issues are addressed immediately, check your item for damages as soon as you receive it. Typically, manufacturing problems discovered within the first three (3) months of receiving your item are likely to be covered by warranty.
After expiry of the warranty period, Bernhard H. Mayer® remains at your service for repair and maintenance of your item for an appropriate service fee.
The warranty does not cover:
- Ceramic bracelet.
- Crystal breakage.
- Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
- Movement caused by humidity or moisture entering the watch.
- Repairs or modifications performed by unauthorised third parties.
For items outside of warranty coverage, Bernhard H. Mayer® offers a paid repair service.